Technical Support and Breakdowns

Why Choose Our Technical Support Service?

• Fast Response Time: We know that time is of the essence. Our technical support team responds quickly to your inquiries, ensuring you don’t lose valuable working hours.
• Expert Diagnosis and Solutions: Our highly-trained engineers can identify and resolve common issues efficiently. Whether it’s a mechanical fault, electrical malfunction, or hydraulic problem, we have the expertise to get it fixed.
• Minimised Downtime: We work quickly to provide solutions, whether that means sending spare parts, arranging for on-site engineers, or guiding you through troubleshooting steps. Our goal is to reduce downtime and keep your operations running smoothly.
• Comprehensive Support: From diagnosing faults to providing parts and arranging repairs, our support covers all aspects of your pallet truck’s technical needs. We’re your one-stop solution for resolving any breakdowns.
• Ongoing Support: We don’t just fix the issue and move on. We provide guidance on how to avoid similar problems in the future, offering preventative tips and advice to extend the life of your equipment.

Common Technical Issues and Solutions

Pallet trucks, like any machinery, can encounter a variety of technical issues. Our engineers are experienced in troubleshooting and resolving the most common problems. Some of the typical issues we can help with include:

1. Hydraulic System Failures

   • Symptoms: Inconsistent lifting, leaking hydraulic fluid, or failure to lift.
   • Solution: We can help diagnose the cause, whether it’s a problem with the hydraulic pump, seals, or fluid levels. Our team will guide you through fixing the issue or arrange for the appropriate parts to be sent to you.

2. Battery Problems (for Electric Pallet Trucks)

   • Symptoms: Short battery life, slow charging, or the pallet truck failing to start.
   • Solution: We can help troubleshoot battery issues, from checking the battery’s charge to identifying faulty wiring or charging components. If necessary, we’ll arrange for a replacement battery or guide you on proper battery maintenance.

3. Worn or Damaged Wheels and Castors

   • Symptoms: Difficulty maneuvering the pallet truck or squeaky, uneven movement.
   • Solution: Our support team can assist in identifying the cause of uneven wheel wear or damage. We can offer replacement wheels and help you with installation, ensuring your truck moves smoothly.

4. Electrical Malfunctions (for Powered Pallet Trucks)

   • Symptoms: Error codes, non-responsive controls, or failure to operate.
   • Solution: We can walk you through troubleshooting electrical issues, including controller malfunctions, wiring problems, or sensor failures. Our engineers will help you solve the problem or provide the necessary parts for a repair.

5. Steering or Maneuvering Issues

   • Symptoms: Difficulty steering, misaligned forks, or resistance when turning.
   • Solution: If your pallet truck’s steering mechanism is not working correctly, we can diagnose the issue, whether it’s a problem with the linkage, wheel alignment, or other components. We’ll help you get the necessary repairs or adjustments.

6. Load Handling Problems

   • Symptoms: Difficulty lifting or unbalanced loads.
   • Solution: We’ll guide you through identifying whether the issue is related to the load, the forks, or the hydraulic system. We provide troubleshooting advice and can send any necessary parts to restore full functionality.

How Our Technical Support Works

1. Initial Contact
   Reach out to us via phone or email to describe the issue you’re facing. Provide us with as much detail as possible, including the model of your pallet truck, symptoms of the issue, and any error codes if applicable.

2. Diagnosis
   Our technical support team will either walk you through troubleshooting steps to help identify the cause or, if needed, send one of our expert engineers to perform an on-site assessment.

3. Solution and Resolution
   Once the problem is diagnosed, we’ll provide a solution. This could involve sending you spare parts, arranging for an engineer visit, or offering guidance on quick fixes. We’ll work with you to get the issue resolved swiftly.

4. Ongoing Support
   If the problem persists, we’ll continue to support you until the issue is fully resolved. Our goal is to ensure that your pallet truck is functioning properly and that you experience minimal downtime.

Spare Parts and Engineer Visits

In some cases, you may require replacement parts to resolve the issue. We can quickly supply high-quality spare parts for your pallet truck, ensuring they are compatible with your model and meet safety standards. If the problem requires more advanced repairs, our engineers can visit your location to assess and fix the issue directly.

Our engineers are fully equipped to handle repairs on-site, ensuring that your equipment is back in operation quickly and efficiently.

Proactive Maintenance and Support

We believe in proactive support to help prevent breakdowns before they occur. Along with our reactive troubleshooting services, we offer regular maintenance reminders and service scheduling to help you stay on top of your pallet truck’s health. Regular servicing minimises the risk of unexpected breakdowns, ensuring smooth and reliable operation.

Contact Our Technical Support Team

If you experience any issues with your pallet truck, don’t hesitate to contact us. Our technical support team is ready to assist you with troubleshooting, provide replacement parts, or arrange for an engineer to visit. We’re committed to resolving your problems as quickly as possible to minimise disruption to your operations.